IP Telephony: A Key Solution for Enhancing Business Communications

Telecommunication technologies are progressing at a rapid pace. From traditional Private Branch Exchange (PBX) systems to the invention of Voice over Internet Protocol (VoIP) technology, to the speedy growth of Unified Communications (UC), the way we comprehend telephony in an office environment has transformed dramatically in the past few eras.

One of the vital changes in the advancement of telephones was the introduction of internet protocol telephony (IP Telephony). This technology enables affordable running costs and more progressive features in business telephones. It has made the traditional phone solutions almost redundant and set a novel quality standard in the telephone sector.

Let us dive in and explore IP Telephony; what it is and how it can aid in transporting your business into the digital world.

What is IP Telephony?

IP Telephony means nothing but communications which exchange voice, phone calls, fax, and other forms of communications via the internet. Conventionally, voice calls used to be carried through analogue Public Switched Telephone Network (PSTN) lines, however, IP Telephony carries this voice data in packets by means of a Local Area Network (LAN) or the internet.

What are the Advantages of IP Telephony?

Switching to IP Telephony can offer various benefits to your business. Some of the key benefits of IP Telephony are mentioned below.

1. Reduced Costs

By implementing IP Telephony the cost to your business in terms of phone services usually remains consistent and probable as compared to traditional telephone systems, as the charges are applied directly by the internet service provider.

2. Enhanced Flexibility

With a speedy adoption of online/remote working model and hot-desking as well as co-working and hybrid systems, the implementation of IP Telephony has considerably increased and boosted the ability of a business to be responsive, thus allowing the teams to set up their phone services from any location.

3. Cohesive Interactions

IP Telephony is very popular for the consistency of connectivity it offers and for effective transportation of voice data over the internet. Also, the acceptance of IP Telephony technology has empowered the expansion of Unified communications (UC), which allow businesses to profit from communication functionality, such as voice calls & video conferencing all in a single platform.

4. Improved Scalability

With IP Telephony, a business need not have to pay individually to add new telephone connections. In conventional telephone systems, having a landline service in place means every line is billed; however, in IP Telephony systems, there are a very few limitations and connections can be added swiftly and effortlessly, thus allowing a business to scale up or down according to its requirements.

Difference between IP and VoIP Telephony

Even though these two terms are used interchangeably, they are a bit different. The key difference between IP Telephony and Voice over IP Telephony (VoIP) is the kind of data traffic transported. Specifically, in VoIP, a major part of the voice traffic is transferred through VoIP calls. Basically, VoIP systems are merely a subgroup of IP technologies.

A VoIP communications system is designed for transferring voice traffic by means of the internet connection solely. In contrary, IP technology is able to transfer fax, voice data, messages, and other types of data traffic.

The Bottom Line

The global IP telephony market has witnessed a significant boom in the growth due to the rise of the COVID-19 pandemic. Several organizations worldwide were enforced to implement the work from home working model, owing to which many businesses have implemented the IP telephony solutions to allow their employees to interconnect from anyplace in the world with improved communication services. In a nut-shell, the IP Telephony technology is going to linger with many more advancements in the coming years, thus aiding businesses in their journey towards success.

About the Author(s)

Princy A. J

Princy holds a bachelor’s degree in Civil Engineering from the prestigious Tamil Nadu Dr. M.G.R. University at Chennai, India. After a successful academic record, she pursued her passion for writing. A thorough professional and enthusiastic writer, she enjoys writing on various categories and advancements in the global industries. She plays an instrumental role in writing about current updates, news, blogs, and trends.