Point of Sale Software Market by Application Type (Fixed and Mobile), Deployment (On-premise and Cloud), Enterprise Size (Small & Medium Enterprises and Large Enterprises), End User (Restaurants, Retail, Hospitality, Healthcare, Media & Entertainment, and Others), and Regional Analysis (North America, Europe, Asia-Pacific, and LAMEA): Global Opportunity Analysis and Industry Forecast, 2022- 2031

Global Point of Sale Software Market Analysis

The Global Point of Sale Software Market Growth was $4936.4 million in 2021 and is predicted to grow with a CAGR of 10.9%, by generating revenue of $ 13645.2 million by 2031.

Point of Sale Software Market Synopsis

Point of sale software solutions have made in-roads in several sectors owing to their ability to offer custom and advanced analytical functions. These terminals or systems, supported by significant software capabilities, assist company operators in streamlining day-to-day operations while allowing them to focus on their primary business tasks. Increased demand for customized point of sale software or check-out systems across a wide range of corporate applications will drive the development of sophisticated software solutions that will serve as the basis of these systems. The development of software that supports a diverse range of industries while providing analytical capabilities to monitor data captured through regular company activities is expected to drive market growth during the forecast period.               

Costly POS systems are possible while need to make a sizable initial investment when purchasing or renting hardware, this is not typically the case with software. The significant upfront investment is required when purchasing or renting hardware, this is not often the case with software. Additional fees are incurred for repairs and routine maintenance. In addition, some services may charge up to 3% for each transaction, which may be excessive, particularly for a small business.

The latest retail technology solutions are allowing merchants to offer customers with unparalleled convenience and more engaging experiences. Therefore, all types of point of sale software systems—desktop, mobile, tablet, and thin client—will need to incorporate fresh strategies for facilitating touch-free, frictionless transactions. Online orders must seamlessly interact with in-store pickups using point of sale software systems, smart businesses will provide.

According to regional analysis, the Asia-Pacific point of sale market is anticipated to experience significant growth, owing to rise in demand for POS terminals from small & medium enterprises (SMEs). The rapid expansion of end-user industries, an increase in client base, and low ownership costs are some others factors projected to drive the regional market growth.

Point Of Sale Software Overview

A point of sale software represents the platform where consumer makes a payment for items or services at a shop. Every time a customer makes a purchase, they are performing a point of sale transaction. The latest point of sale software extends beyond credit card processing to allow shops and restaurants to include mobile POS features and contactless payment alternatives, and e-commerce connection capabilities.

COVID-19 Impact on Global Point of Sale Software Market

The COVID-19 impact of point of sale software market has positively impact globally. Fear of contracting the COVID-19 disease along with strict social distancing rules implemented by developed and developing countries to prevent the virus transmission has led to the implementation of lockdown worldwide. The POS market share increased due to increase in worries about handling cash transactions owing to COVID-19. Both businesses and consumers are opting for cashless payment solutions to limit the spread of virus and infections. Furthermore, the coronavirus pandemic has had a beneficial impact on the global point of sale software market trends, R&D, and operations in 2020. Several leading players in the market are developing cloud-and AI-based PoS systems and software to remain competitive. In January 2020, Hewlett – Packard Development Company, L.P. launched two cloud services, HP Catalog Engage and HP Console Engage, for small & medium businesses across the hospitality and retail industries. These two cloud-based services were designed into its systems for local retail stores, restaurants, travel, lodging, and other small businesses.

Increase in the Preference of Cashless Transactions Among Consumers is Anticipated to Drive the Market Growth

Some of the key benefits of being cashless are safety, increase in stored money in accounts, greater money management, and flexibility. Consumers can now use their bank cards or mobile phones to make numerous types of digital payments, avoiding the use of cash. Users can save their card details in digital payment apps or mobile wallets to indicate cashless payments. Additionally the point of sale software market growth is expected to increase gradually due to the availability of QuickBooks point of sale software, which allows users to follow sales, customers, and inventory effectively and quickly.

Security Concerns Related to Point of Sale Software Might Restrict the Market Growth

Point of sale software market growth is projected to be hampered due to security concerns. POS software is vulnerable to device faults, skimming, phishing, and software & network issues. Hackers can swiftly penetrate the infrastructure and get crucial documents such as business account data and customer credit card information due to unsecure networks. Even if the network is well-protected, devices must be secured as well. Therefore, choosing products with built-in security safeguards is critical when adopting POS systems. As more complicated technologies are installed and enterprise systems become linked, threats such as data theft and cyberattacks are expected to increase significantly. All these security concerns are anticipated to hinder the market growth during the forecast period.

Increase in Usage of Point of Sale Software among Small Businesses is Expected to Create Growth Opportunities

Small businesses are using point of sale systems to take advantage of features they provide. Effective POS systems assist business owners to spend less time on business/store management by giving relevant reports to help speed up decision-making in a timely manner. Streamlined POS systems also help to improve store profitability through appropriate inventory management. Solutions offer targeted and customized marketing efforts by using client data obtained during sales transactions. As small firms struggle to manage capital expenditures, reports generated from point of sale developers can provide a bird's-eye view of operations, allowing them to assess the productivity of various departments. Furthermore, web-based point of sale software is expected to be frequently used by small & medium businesses due to improved accessibility and affordability. Small businesses are anticipated to benefit from these features of point-of-sale software. All these factors are predicted to create several growth opportunities for the key players operating in the market during the forecast period.

Global Point Of Sale Software Market, by Application

On the basis of application type, the point of sale software market has been classified into fixed POS and mobile POS. The mobile POS sub-segment of the global point of sales software market is projected to witness the fastest growth and the fixed POS sub-segment accounted for the highest revenue share by 2021.

Global Point of Sale Software Market Share, by Application, 2021

Source: Research Dive Analysis

The fixed POS sub-segment accounted for a dominant market share in 2021. The surge can be attributed to most restaurants and retail shops' current preference for a fixed POS system over a mobile POS system, as fixed POS solutions offer more functionality and capabilities. Businesses are more likely to use a fixed POS system due to its various perks such as powerful management solutions with company functionality, staff time clocks, inventory management, a cash drawer, loyalty programs, and gift card administration.

The mobile POS sub-segment is anticipated to witness the fastest growth by 2031. MPOS has a lot of potential and provides numerous opportunities; it can deploy current payment infrastructure, tailor services, improve business efficiency, increase consumer interaction, and provide a safe transaction environment. It extends card payments to new merchant areas, such as home delivery merchants, on-the-go merchants, and direct sellers, deploying the current payment infrastructure.

Global Point of Sale Software Market, by Deployment

On the basis of deployment, the market has been divided into cloud and on-premise sub-segments. The cloud sub-segment is projected to generate the maximum revenue and witness the fastest growth during the forecast period.

The cloud sub-segment is anticipated to hold the maximum revenue and witness the fastest market growth during the forecast period. This growth is credited to the high demand due to low-cost deployment on the cloud, which enables the adaptation of a changing business landscape. The cloud-based deployment is ideal for small- and medium-sized businesses that require timely software upgrades to support expanded business requirements. The cloud deployment offers remote access, affordable subscription-based pricing, endpoint security, sales management, and an all-in-one solution for inventory management. All these factors are expected to boost the demand for cloud-based deployment among price-conscious end-users.

Global Point of Sale Software Market Forecast, by Enterprise Size

The enterprise size segment is further classified into small & medium enterprises and large enterprises. The small & medium enterprises sub-segment is predicted to hold a dominant market share in the global market during the forecast period.

The large enterprises sub-segment is anticipated to witness the fastest growth by 2031. The segment growth is credited to the high demand for customized POS software across large-scale retail stores, restaurants, and entertainment segments that need a system to manage their cash flows and business operations. As large enterprises have to streamline multiple outlets’ business and daily sales data, the solution is customized based on business type as well as function, and the solution is highly priced compared to readily available software. The customized software for a large enterprise helps manage an array of business operations while improving customer engagement. Rise in demand for advanced features, such as employee management analytics, inventory tracking, sales monitoring, customer data management, and reporting, is expected to boost product adoption across various industries.

The small & medium enterprises sub-segment accounted for a dominant market share in 2021. The growth is credited to the quick adoption of cloud-deployed mobile POS software solutions by SMEs due to their affordability & scalability and the need to improve. Furthermore, many small & medium-sized businesses expanding to different cities or states prefer POS software based on recommendations and by similar business owners, while ensuring optimal budget allocation for the solution. Therefore, the SMEs’ revenue contribution to the market growth has been vital in helping the POS software vendors increase their market share by capturing local end users. The market players target local small- and medium-sized businesses across the hospitality, retail, entertainment, and other industries.

Global Point Of Sale Software Market, by End User

The end user sub-segment is further categorized into restaurants, retail, hospitality, healthcare, media & entertainment, and others. The retail sub-segment is anticipated to hold a dominant market share in the global market during the forecast timeframe. The restaurants sub-segment is anticipated to witness the fastest growth in the global market during the forecast period.

Global Point of Sale Software Market Trends, by End User, 2021

Source: Research Dive Analysis

The retail sub-segment as accounted for the dominant market share in 2021. The vast retail sector includes clothing, accessories, groceries, packaged products, electronics, and others that require POS software as per the nature of the business function. The retail industry gradually shifted from brick-and-mortar stores to multi-channel (social media) and e-commerce retailing. This shift in business channels augmented the need for additional features in POS software to manage both online and in-store sales. Businesses that installed POS software supporting both sales channels were able to manage operations and profit, while other businesses suffered during the COVID-19 pandemic. Retailers are widely adopting POS solutions as mobile and web-based platforms provide omnichannel experiences to retailing consumers and drive the growth of the POS software market.

Global Point Of Sale Software Market, Regional Insights

The point of sale software market was investigated across North America, Europe, Asia-Pacific, and LAMEA.

Global Point Of Sale Software Market Size & Forecast, by Region, 2021-2031 (USD Million)

Source: Research Dive Analysis

The Market for Point of Sale Software in North America to be Most Dominant

The North America point of sale software market analysis accounted for a dominating market share in 2021. The region has a presence of prominent POS software vendors as well as a high demand for advanced integrated point of sale software. The healthcare industry in the U.S. is expected to witness the fastest growth rate owing to the need for improving facilities in hospitals related to payment, insurance, and management of patients. According to the American Hospital Association (AHA) annual survey for the fiscal year 2018, there were 6,148 hospitals, including the U.S. community, and nonfederal long-term care hospitals, which indicates the requirement for cost-effective and robust point of sale software market share integrated with all insurance payment processing, patient financial services software, reporting, and accounting, to provide complete payment processing. Moreover, higher adoption of cashless payment and rapid growth of the retail, restaurant, hospitality, healthcare, and other industries in North America is anticipated to boost product demand during the forecast period.

Competitive Scenario in the Global Point of Sale Software Market

Product launches and mergers & acquisitions are common strategies followed by major market players. For instance, in November 2019, Ingenico partnered with FinTech Pundi X to enable crypto transactions around the world. Pundi X completed the integration of its XPOS software with the Point-Of-Sale (POS) APOS A8 devices of Ingenico.

Source: Research Dive Analysis

Some of the leading points of sale software market players are NCR Corporation, Revel Systems, Oracle, Agilysys Inc., Clover Network Inc., Diebold Nixdorf Incorporated, Epicor Software Corporation, Ingenico Group, Intuit Inc., and SAP SE.