Top 3 Conversational AI Platforms Available in 2023

The dawn of 2023 threw light on a new internet phenomenon- ChatGPT. Netizens across the globe have been fascinated by this new internet chatbot developed by OpenAI which is powered by supervised and reinforced learning techniques. ChatGPT, at its very core, has been designed to function as a human conversationalist- thus, it can answer open-ended questions, compose songs, play simple games, write essays, etc. Though not the first-of-its-kind, ChatGPT, has certainly refueled debates and discussions about conversational AI.

What is Conversational AI and How Does it Work?

Conversational AI, in its basic sense, is a program powered by artificial intelligence that is designed and developed to communicate and engage in conversations. Conversational AI programs essentially run on machine learning techniques; meaning, these programs improve with time. The program has a certain set of algorithms embedded within it initially, but as the conversations and engagements increase from the users’ side, the program ‘learns’ from its own conversations to better its engagement and conversational skills in subsequent interactions. In this aspect, conversational AI programs are much more advanced than normal chatbots which rely on the initial algorithms only without any scope for improvement.

Top 5 Conversational AI Programs Currently in the Market

Ever since the inception of artificial intelligence, machine learning, and big data, conversational AI programs have come up to serve different purposes. There are applications like Apple Siri which perform simple tasks like sending messages, execute search operations, etc., while, on the other hand, there are some programs in the conversational AI market which perform specific tasks depending on the sector in which they are deployed. Some of the top conversational AI platforms are given below:

1. IBM Watson Assistant

IBM Watson assistant is a conversational AI application built using machine learning and Natural Language Processing (NLP) models. The primary objective behind building this platform is to solve communication problems by doing away with redundancies and enhance customer experience. As per IBM’s claim, the chatbot, by handling different client requests and user complaints, has evolved tremendously over the years and is around 15% more accurate than its peers in answering customer requests. Moreover, the NLP models help in “teaching” the program any new language with only a few example-sentences which makes it perfect for complaint resolution. As per the experts, IBM Watson’ Assistant’s biggest strength is to adapt to different business domains with minimum training data.

2. Cognigy AI

With over 500 million plus conversations annually, Cognigy AI is one of the most used AI-powered conversational platforms in the world. The basic motive, as per the senior authorities of the company, behind developing this conversational engine was to automate repetitive tasks and cut short communication hurdles which increase the service delivery time. The company has been fairly successful in achieving their aim of introducing automation, which is evident from the fact that e-commerce giant Amazon and leading aircraft company Lufthansa use Cognigy AI platform for customer support.

3. Microsoft Bot Framework

Built by the technology giant Microsoft, this AI-powered chatbot has a unique functionality to integrate with the entire tech ecosystem including online sites and applications like Telegram, Skype, Slack, Messenger, etc. Moreover, the tool integrates with Bing Search and other Microsoft APIs which helps users to have definitive inputs, suggestions, and recommendations regarding entertainment, travel, and even banking related queries.

Future Prospects of Conversational AI Platforms

On 6^th February 2023, Google announced that it had jumped in the conversational AI market and was planning to launch its own tool named ‘Bard’, soon. Powered by Language Model for Dialogue Applications, Bard is touted to be the rival of the recently launched ChatGPT and is sure to create tough competition in the market. Thus, with leading players of the information technology industry like Google, Microsoft, IBM, etc., launching their flagship products, the market is poised to experience massive surge in the coming period. Yuval Noah Harari and Elon Musk has already speculated that the future belongs to artificial intelligence; such conversational AI tools may become the first step to the “future”.

About the Author(s)

Princy A. J

Princy holds a bachelor’s degree in Civil Engineering from the prestigious Tamil Nadu Dr. M.G.R. University at Chennai, India. After a successful academic record, she pursued her passion for writing. A thorough professional and enthusiastic writer, she enjoys writing on various categories and advancements in the global industries. She plays an instrumental role in writing about current updates, news, blogs, and trends.