Top 10 Chatbot Development Enterprises to Lookout for in 2021 & Beyond

Chatbots will play a bigger and better role in the coming years. With the new chatbot trends and market forecast, it's more important than ever for companies to find new ways to keep customers engaged. According to Gartner, "Over the next couple of years, Artificial Intelligence (AI) will be a mainstream customer service investment." Chatbots will be used by 47% of businesses for customer service, while virtual assistants will be used by 40%.

Princy A. J | May 10, 2021

Chatbots bridge the gap between human and computer interaction. It is regarded as one of the most common business communication interfaces. According to Research Dive, the global chatbot market is estimated to surpass $19,570 million and surge at a CAGR of 28.7% by 2027. According to Google Trends, the growing interest in chatbots has risen to nearly fivefold in the last five years.

Chatbots will be more advanced and efficient in 2021. Customers embraced digital services as a result of the COVID-19 pandemic in 2020. Chatbots for customer service and lead generation have become very popular as a result of this approach. Given below are the top 10 chatbot development enterprises for 2021.

BotsCrew

BotsCrew is a global chatbot development company that creates custom chatbots for businesses of all sizes, including startups and Fortune 500 companies. They provide their users with the entire chatbot creation process, from concept to training, as well as post-launch support. BotsCrew has developed Chatbot Platform in such a way that it provides complete ease to the non-coders for handling, training, and customizing the chatbots.

Link to the website – https://botscrew.com/
Location of the company – San Francisco, CA
Company size – 11-50 employees
Year when it was founded – 2016
Project range – $10,000
Industries that they operate in –travel, real estate, healthcare, law, customer service, and ecommerce.
Services they provide – voice-assistant development and chatbot development.
Portfolio link - https://botscrew.com/cases/

Cedex Technologies

Cedex Technologies is a specialist software development firm focusing on developing high-quality software solutions. They specialize in cloud services, web design, machine learning, artificial intelligence, mobile application development, web application development, voicebot development, and chatbot development.

Link to the website – https://www.cedextech.com/
Location of the company – Cochin, India
Company size – 11-50 employees
Year when it was founded – 2015
Average rates per hour – < $25
Industries that they operate in – media and entertainment, business services, information technology, healthcare, law, finance, customer support, travel, and e-commerce.
Services they provide – progressive web app development, machine learning tools, voice apps and chatbot development, and mobile application development.
Portfolio link - https://www.cedextech.com/testimonials

Chatbots.Studio

Chatbots.Studio is one of the leading UiPath and conversation design firm. They use robotic process automation to produce accurate and high-quality business activities and processes. Their custom AI chatbots assist companies in taking their customer service to the next level.

Link to the website - https://chatbots.studio/
Location of the company – Lviv, Ukraine
Company size – 11-50 employees
Year when it was founded – 2016
Average rates per hour – $25 - $49
Industries that they operate in – logistics, utilities, healthcare, retail, insurance, banking, telecom, travel, and media.
Services they provide – UX & UI design, and chatbot development.
Portfolio link - https://chatbots.studio/portfolio/

Dogtown Media

Dogtown Media is a media development firm. Their team has developed solutions for a variety of platforms, including HTML5 Web Apps, Android, iOS, and more. They have customized packages to meet a variety of user’s needs and budgets, ranging from rapid prototyping for companies to full-featured interfaces for multinational corporations.

Link to the website - https://www.dogtownmedia.com/app-development-services/artificial-intelligence-app-development/
Location of the company – Venice, CA
Company size – 11-50 employees
Year when it was founded – 2011
Average rates per hour – $100 - $149
Industries that they operate in – media, EdTech, healthcare, and FinTech.
Services they provide – AR apps, IoT, social media apps, mobile application development.
Portfolio link - https://www.dogtownmedia.com/portfolio/

Master of Code Global

Master of Code collaborates with the world's most innovative companies to create conversational experiences for smartphone, web, and chatbots. They have extensive international experience and are committed to providing practical, ground-breaking, and world-class technology solutions.

Link to the website - https://masterofcode.com/
Location of the company – Redwood City, CA
Company size – 50-249 employees
Year when it was founded – 2004
Average rates per hour – $50 - $99
Industries that they operate in – beauty, energy, media and entertainment, healthcare, retail, banking and insurance, travel, telecom, and sports.
Services they provide – UX & UI design, mobile development, web development, and chatbot development.
Portfolio link - https://masterofcode.com/portfolio

Neoteric

Neoteric is a software development firm that assists startups and businesses in developing effective software projects by offering AI implementation, team extensions, and end-to-end product development services. They specialize in providing recommendation engines and predictive analytics for intelligent systems.

Link to the website - https://neoteric.eu/
Location of the company – Gdansk, Poland
Company size – 50-249 employees
Year when it was founded – 2005
Average rates per hour – $50 - $99
Industries that they operate in – FinTech, telecommunications, business services, and information technology.
Services they provide – robotic process automation, product design, SaaS development, and AI development.
Portfolio link - https://neoteric.eu/portfolio/

Peerbits

Peerbits is a multinational mobile application development firm that specializes in everything from corporate connectivity to startup applications, healthcare mobility, and on-demand mobile apps.

Link to the website - https://www.peerbits.com/top-app-development-company.html
Location of the company – Ahmedabad, India
Company size – 50-249 employees
Year when it was founded – 2011
Average rates per hour – < 25$ / hour
Industries that they operate in – workplace, banking, marketing, manufacturing, restaurant, retail, healthcare and medical, and transportation.
Services they provide – IoT and bot development, blockchain development, software development, and mobile application development.
Portfolio link – https://www.peerbits.com/works.html

Softweb Solutions

Softweb Solutions Inc., a subsidiary of Avnet, provides AI software for IoT applications, as well as data services and digital transformation to businesses. Softweb Solutions Inc. has worked with startups to Fortune 100 companies for over a decade and specializes in R&D services, strategy, technical solutions, and architecture.

Link to the website - https://www.softwebsolutions.com/
Location of the company – Elgin, IL
Company size – 250-999 employees
Year when it was founded – 2006
Average rates per hour – $150 - $199
Industries that they operate in – oil and gas, retail, manufacturing, telecom, banking and financial services, and healthcare.
Services they provide – DevOps, extended reality (XR), robotic process automation, big data and analytics, IoT, cloud development, and AI development.
Portfolio link – https://clutch.co/profile/softweb-solutions#portfolio

Unibot

Unibot is a chatbot development firm that develops bots that enable brands and people to communicate instantly. They automate a variety of business sectors, including ticketing systems, informational web portals, government housing systems, gaming, electronic wallets and payment systems, and banks.

Link to the website - https://unibot.ai/
Location of the company – Kyiv, Ukraine
Company size – 2-10 employees
Year when it was founded – 2016
Average rates per hour – $25 - $49
Industries that they operate in – entertainment and events, finance, ecommerce, and customer service.
Services they provide – chatbot development
Portfolio link – https://unibot.ai/#example

iTechArt

iTechArt is a custom software development firm that employs hotshot engineers in dedicated teams. They assist VC-backed startups and rapidly-growing tech companies in developing successful, scalable products that users enjoy. Agile dedicated teams of brilliant minds who rock in mobile, web, QA and testing, DevOps, and big data are their strong suit.

Link to the website - https://www.itechart.com/
Location of the company – New York, NY
Company size – 1000 - 9999 employees
Year when it was founded – 2002
Average rates per hour – $25 - $49
Industries that they operate in – real estate, marketing and AdTech, healthcare, ecommerce, and FinTech.
Services they provide – chatbot development
Portfolio link – https://www.itechart.com/our-works/

Chatbots are becoming increasingly popular in a variety of business and consumer applications. Going forward, automation will strengthen its roots even further. Chatbots are expected to progress from basic customer queries to more advanced predictive analytics-based real-time conversations in the future.

About the Author(s)

Princy A. J

Princy holds a bachelor’s degree in Civil Engineering from the prestigious Tamil Nadu Dr. M.G.R. University at Chennai, India. After a successful academic record, she pursued her passion for writing. A thorough professional and enthusiastic writer, she enjoys writing on various categories and advancements in the global industries. She plays an instrumental role in writing about current updates, news, blogs, and trends.

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