Business Phone System: A Tool that Secures Your Business’ Future by Facilitating Strong Communications

The digital era has brought in several changes other than technological advancements. It has restructured the way in which business activities are processed, how workforces connect & collaborate, and how companies communicate with customers. From distant to mobile interactions, communication is not just a mere process but a vital key to the success of a business and its processes. Although the introduction of novel technologies does mean that omnichannel communication is feasible, it must also be taken into consideration that most of the people have subscribed to a mobile-first tradition. Therefore, business phone systems endure to be at the top of the favoured communication mediums either between an employee and a colleague or between a customer and business.

What is a Business Phone System?

A business phone system is a multi-line network of phones assembled to facilitate the exclusive requirements of business communication. It deals with huge volumes of calls and delivers cutting-edge features for effective management of calls. A business phone system routes all the incoming, outgoing, as well as internal phone calls made in a company. It is one of the ideal options for most companies, mainly small businesses. This type of software lets you to integrate technology in basic communications, and thus streamline business processes.

Here’s a list of top business phone systems in the market that any business must consider investing.

1. RingCentral

RingCentral, one of the first firms to go in the VoIP sector, is recognized for its advanced and pioneering technology which is unified into a safe, one-stop, cloud-hosted communication portal. RingCentral incorporates messaging, video conferencing, and voice calls into one integrated and unified communication system. It allows customers to connect and collaborate through chatting, video calling, screen sharing, and file sharing, which paves way for better efficiency and productivity.

2. Nextiva

This platform combines all the business communication stack. Its VoIP phone system and advanced features convert potential audiences into loyal customers. Numerous companies choose this reliable VoIP system to carryout business processes inside as well as outside the organization.

This platform provides the employees with the correct data and effective business tools to maintain workforce productive, and boost customers’ satisfaction. With exclusively in-built features such as video-conferencing, helpdesk ticketing, CRM, drag and drop call flow builder, surveys, hold music, and numerous calling features, Nextiva allows businesses to form strong relationships with customers and enhance user experiences. The platform offers various features such as advanced voicemail, call waiting, call logs, and a toll-free phone number at no extra costs.

3. GoToConnect

This platform aim to streamline call monitoring, phone line management, and conferencing system for businesses. It aids in enhancing communications and collaborations with employees, teams, and customers, thus making it one of the finest phone systems in the market.

The platform offers businesses the ability to integrate voice and video, as well as facilitate mobility. Users can use a mobile device for staying connected, and work while they are travelling.

4. 8×8, Inc                

This platform focuses on offering a truly integrated cloud-based business phone system that works purely and effortlessly for simplifying business processes. The platform is built using an innovative concept, which offers crafty and consistent solutions. Also, the platforms helps to build and maintain connections among businesses and its customers. It helps in eliminating all miscommunication issues in a business and aids in building better customer relationships by guaranteeing that the delivery of messages is no longer being a problem in carrying out business processes.

5. Dialpad

The platform helps in enhancing business calls. It functions by providing numerous means for a business to communicate with its customers. It offers several tools with one of the best office phone system for a business, thus paving way for opportunities for enabling more customer connections. It empowers the business communications in numerous ways by offering features such as video calling, voice calling, artificial intelligence, messages, and meetings across the prevailing devices of a business.

The Bottom Line

Business phone systems are much more than merely a technology in this digital age. It is a must-have asset that can make a big difference in plummeting the loss of customer trust and boosting customer loyalty.

About the Author(s)

   

Aishwarya Korgaonkar

Aishwarya Korgaonkar holds a bachelor’s degree in Information Technology from the esteemed Mumbai University. Being creative and artistic, she leaped into the field of digital marketing and content writing. Her love for words makes her write creative, and her spellbinding content adds colors to the world.