Customer Engagement Solutions Market Report
RA05833
Customer Engagement Solutions Market, by Component (Solutions, Services), Deployment (Cloud, On-premises), Vertical (BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing, Others ), Organization (Small & Medium Enterprises, Large Enterprises), Field Site (Omnichannel, Workforce Optimization, Robotic Process Automation, Analytics & Reporting): Global Opportunity Analysis and Industry Forecast, 2020-2027
The global customer engagement solutions market is estimated to surpass $38,957.0 million by 2027, exhibiting a CAGR of 11.6% from 2020 to 2027.
OFFERINGS OF THE REPORT:
The report offers comprehensive analysis of the global customer engagement solutions market by thoroughly studying different aspects of the market including major segments, market statistics, market dynamics, regional market outlook, investment opportunities, and top players working towards the growth of the market.
The report also sheds light on present scenario and upcoming trends and developments that are contributing in the growth of the market. In addition, key market boomers and opportunities driving the market growth are provided in the report. Besides, restraints and challenges that hold power to obstruct the market growth are also profiled in the report. The report also offers Porter’s five forces analysis of the market to elucidate factors such as competitive landscape, bargaining power of buyers and suppliers, threats of new players, and emergence of substitutes in the market.
Based on the key forces molding the market, the report offers future perspective and growth outlook of the global market. The report offers market size and forecast by keenly evaluating every segment of the global customer engagement solutions market. Regional market breakdown of these segments is also offered in the report. The report divides the global customer engagement solutions market into four main regions including Europe, North America, Asia-Pacific, and LAMEA. Furthermore, these regions are sub-divided to profile detailed panorama of the customer engagement solutions market across major countries in specific regions. Moreover, the report reveals some of the recent developments, trends, and forthcoming opportunities in every region.
HIGHLIGHTS OF THE MARKET
- The report offers market size and forecast for the period from 2019 to 2027
- This report highlights trends, innovations, and new developments along with a detailed quantitative analysis of the customer engagement solutions market during the period of forecast
- The prevailing and upcoming opportunities along with the tactical assessment of the global customer engagement solutions market growth is provided
- The market size and estimations are based on a comprehensive analysis of market drivers and restraints and key innovations in the customer engagement solutions market
- Information on leading market players, Porter’s Five Analysis, and top winning business strategies is offered
- The development plans and initiatives undertaken by the top market players are highlighted to understand the competitive landscape of the market
KEY MARKET SEGMENTS
The report segments the global market into component ,deployment ,vertical ,organization ,field site
- Component: Solutions, Services
- Deployment: Cloud, On-premises
- Vertical: BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing, Others
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1. RESEARCH METHODOLOGY
1.1. Desk Research
1.2. Real time insights and validation
1.3. Forecast model
1.4. Assumptions and forecast parameters
1.5. Market size estimation
1.5.1. Top-down approach
1.5.2. Bottom-up approach
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2. REPORT SCOPE
2.1. Market definition
2.2. Key objectives of the study
2.3. Report overview
2.4. Market segmentation
2.5. Overview of the impact of COVID-19 on Global Customer Engagement Solutions Market
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3. EXECUTIVE SUMMARY
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4. MARKET OVERVIEW
4.1. Introduction
4.2. Growth impact forces
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.3. Market value chain analysis
4.3.1. List of raw material suppliers
4.3.2. List of manufacturers
4.3.3. List of distributors
4.4. Innovation & sustainability matrices
4.4.1. Technology matrix
4.4.2. Regulatory matrix
4.5. Porter’s five forces analysis
4.5.1. Bargaining power of suppliers
4.5.2. Bargaining power of consumers
4.5.3. Threat of substitutes
4.5.4. Threat of new entrants
4.5.5. Competitive rivalry intensity
4.6. PESTLE analysis
4.6.1. Political
4.6.2. Economical
4.6.3. Social
4.6.4. Technological
4.6.5. Environmental
4.7. Impact of COVID-19 on Customer Engagement Solutions Market
4.7.1. Pre-covid market scenario
4.7.2. Post-covid market scenario
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5. Customer Engagement Solutions Market, By Product
5.1. Overview
5.2 Solutions
5.2.1 Definition, key trends, growth factors, and opportunities
5.2.2 Market size analysis, by region, 2020-2027
5.2.3 Market share analysis, by country, 2020-2027
5.3 Services
5.3.1 Definition, key trends, growth factors, and opportunities
5.3.2 Market size analysis, by region, 2020-2027
5.3.3 Market share analysis, by country, 2020-2027
5.4 Research Dive Exclusive Insights
5.4.1 Market attractiveness
5.4.2 Competition heatmap
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6. Customer Engagement Solutions Market, By Type
6.1. Overview
6.2 Cloud
6.2.1 Definition, key trends, growth factors, and opportunities
6.2.2 Market size analysis, by region, 2020-2027
6.2.3 Market share analysis, by country, 2020-2027
6.3 On-premises
6.3.1 Definition, key trends, growth factors, and opportunities
6.3.2 Market size analysis, by region, 2020-2027
6.3.3 Market share analysis, by country, 2020-2027
6.4 Research Dive Exclusive Insights
6.4.1 Market attractiveness
6.4.2 Competition heatmap
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7. Customer Engagement Solutions Market, By Spectral Range
7.1. Overview
7.2 BFSI
7.2.1 Definition, key trends, growth factors, and opportunities
7.2.2 Market size analysis, by region, 2020-2027
7.2.3 Market share analysis, by country, 2020-2027
7.3 Consumer Goods & Retail
7.3.1 Definition, key trends, growth factors, and opportunities
7.3.2 Market size analysis, by region, 2020-2027
7.3.3 Market share analysis, by country, 2020-2027
7.4 Telecommunication
7.4.1 Definition, key trends, growth factors, and opportunities
7.4.2 Market size analysis, by region, 2020-2027
7.4.3 Market share analysis, by country, 2020-2027
7.5 Healthcare & Life Sciences
7.5.1 Definition, key trends, growth factors, and opportunities
7.5.2 Market size analysis, by region, 2020-2027
7.5.3 Market share analysis, by country, 2020-2027
7.6 Automotive & Transportation
7.6.1 Definition, key trends, growth factors, and opportunities
7.6.2 Market size analysis, by region, 2020-2027
7.6.3 Market share analysis, by country, 2020-2027
7.7 Media & Entertainment
7.7.1 Definition, key trends, growth factors, and opportunities
7.7.2 Market size analysis, by region, 2020-2027
7.7.3 Market share analysis, by country, 2020-2027
7.8 Travel & Hospitality
7.8.1 Definition, key trends, growth factors, and opportunities
7.8.2 Market size analysis, by region, 2020-2027
7.8.3 Market share analysis, by country, 2020-2027
7.9 Manufacturing
7.9.1 Definition, key trends, growth factors, and opportunities
7.9.2 Market size analysis, by region, 2020-2027
7.9.3 Market share analysis, by country, 2020-2027
7.10 Others
7.10.1 Definition, key trends, growth factors, and opportunities
7.10.2 Market size analysis, by region, 2020-2027
7.10.3 Market share analysis, by country, 2020-2027
7.11 Research Dive Exclusive Insights
7.11.1 Market attractiveness
7.11.2 Competition heatmap
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8. Customer Engagement Solutions Market, By Price
8.1. Overview
8.2 Small & Medium Enterprises
8.2.1 Definition, key trends, growth factors, and opportunities
8.2.2 Market size analysis, by region, 2020-2027
8.2.3 Market share analysis, by country, 2020-2027
8.3 Large Enterprises
8.3.1 Definition, key trends, growth factors, and opportunities
8.3.2 Market size analysis, by region, 2020-2027
8.3.3 Market share analysis, by country, 2020-2027
8.4 Research Dive Exclusive Insights
8.4.1 Market attractiveness
8.4.2 Competition heatmap
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9. Customer Engagement Solutions Market, By Rack Width
9.1. Overview
9.2 Omnichannel
9.2.1 Definition, key trends, growth factors, and opportunities
9.2.2 Market size analysis, by region, 2020-2027
9.2.3 Market share analysis, by country, 2020-2027
9.3 Workforce Optimization
9.3.1 Definition, key trends, growth factors, and opportunities
9.3.2 Market size analysis, by region, 2020-2027
9.3.3 Market share analysis, by country, 2020-2027
9.4 Robotic Process Automation
9.4.1 Definition, key trends, growth factors, and opportunities
9.4.2 Market size analysis, by region, 2020-2027
9.4.3 Market share analysis, by country, 2020-2027
9.5 Analytics & Reporting
9.5.1 Definition, key trends, growth factors, and opportunities
9.5.2 Market size analysis, by region, 2020-2027
9.5.3 Market share analysis, by country, 2020-2027
9.6 Research Dive Exclusive Insights
9.6.1 Market attractiveness
9.6.2 Competition heatmap
10. Customer Engagement Solutions Market, By Region
10.1 North America
10.1.1 U.S
10.1.1.1 Market size analysis, By Product, 2020-2027
10.1.1.2 Market size analysis, By Type, 2020-2027
10.1.1.3 Market size analysis, By Spectral Range, 2020-2027
10.1.1.4 Market size analysis, By Price , 2020-2027
10.1.1.5 Market size analysis, By Rack Width, 2020-2027
10.1.2 Canada
10.1.2.1 Market size analysis, By Product, 2020-2027
10.1.2.2 Market size analysis, By Type, 2020-2027
10.1.2.3 Market size analysis, By Spectral Range, 2020-2027
10.1.2.4 Market size analysis, By Price , 2020-2027
10.1.2.5 Market size analysis, By Rack Width, 2020-2027
10.1.3 Mexico
10.1.3.1 Market size analysis, By Product, 2020-2027
10.1.3.2 Market size analysis, By Type, 2020-2027
10.1.3.3 Market size analysis, By Spectral Range, 2020-2027
10.1.3.4 Market size analysis, By Price , 2020-2027
10.1.3.5 Market size analysis, By Rack Width, 2020-2027
10.1.4 Research Dive Exclusive Insights
10.1.4.1 Market attractiveness
10.1.4.2 Competition heatmap
10.2 Europe
10.2.1 Germany
10.2.1.1 Market size analysis, By Product, 2020-2027
10.2.1.2 Market size analysis, By Type, 2020-2027
10.2.1.3 Market size analysis, By Spectral Range, 2020-2027
10.2.1.4 Market size analysis, By Price , 2020-2027
10.2.1.5 Market size analysis, By Rack Width, 2020-2027
10.2.2 UK
10.2.2.1 Market size analysis, By Product, 2020-2027
10.2.2.2 Market size analysis, By Type, 2020-2027
10.2.2.3 Market size analysis, By Spectral Range, 2020-2027
10.2.2.4 Market size analysis, By Price , 2020-2027
10.2.2.5 Market size analysis, By Rack Width, 2020-2027
10.2.3 France
10.2.3.1 Market size analysis, By Product, 2020-2027
10.2.3.2 Market size analysis, By Type, 2020-2027
10.2.3.3 Market size analysis, By Spectral Range, 2020-2027
10.2.3.4 Market size analysis, By Price , 2020-2027
10.2.3.5 Market size analysis, By Rack Width, 2020-2027
10.2.4 Spain
10.2.4.1 Market size analysis, By Product, 2020-2027
10.2.4.2 Market size analysis, By Type, 2020-2027
10.2.4.3 Market size analysis, By Spectral Range, 2020-2027
10.2.4.4 Market size analysis, By Price , 2020-2027
10.2.4.5 Market size analysis, By Rack Width, 2020-2027
10.2.5 Italy
10.2.5.1 Market size analysis, By Product, 2020-2027
10.2.5.2 Market size analysis, By Type, 2020-2027
10.2.5.3 Market size analysis, By Spectral Range, 2020-2027
10.2.5.4 Market size analysis, By Price , 2020-2027
10.2.5.5 Market size analysis, By Rack Width, 2020-2027
10.2.6 Rest of Europe
10.2.6.1 Market size analysis, By Product, 2020-2027
10.2.6.2 Market size analysis, By Type, 2020-2027
10.2.6.3 Market size analysis, By Spectral Range, 2020-2027
10.2.6.4 Market size analysis, By Price , 2020-2027
10.2.6.5 Market size analysis, By Rack Width, 2020-2027
10.2.7 Research Dive Exclusive Insights
10.2.7.1 Market attractiveness
10.2.7.2 Competition heatmap
10.3 Asia-Pacific
10.3.1 China
10.3.1.1 Market size analysis, By Product, 2020-2027
10.3.1.2 Market size analysis, By Type, 2020-2027
10.3.1.3 Market size analysis, By Spectral Range, 2020-2027
10.3.1.4 Market size analysis, By Price , 2020-2027
10.3.1.5 Market size analysis, By Rack Width, 2020-2027
10.3.2 Japan
10.3.2.1 Market size analysis, By Product, 2020-2027
10.3.2.2 Market size analysis, By Type, 2020-2027
10.3.2.3 Market size analysis, By Spectral Range, 2020-2027
10.3.2.4 Market size analysis, By Price , 2020-2027
10.3.2.5 Market size analysis, By Rack Width, 2020-2027
10.3.3 India
10.3.3.1 Market size analysis, By Product, 2020-2027
10.3.3.2 Market size analysis, By Type, 2020-2027
10.3.3.3 Market size analysis, By Spectral Range, 2020-2027
10.3.3.4 Market size analysis, By Price , 2020-2027
10.3.3.5 Market size analysis, By Rack Width, 2020-2027
10.3.4 Australia
10.3.4.1 Market size analysis, By Product, 2020-2027
10.3.4.2 Market size analysis, By Type, 2020-2027
10.3.4.3 Market size analysis, By Spectral Range, 2020-2027
10.3.4.4 Market size analysis, By Price , 2020-2027
10.3.4.5 Market size analysis, By Rack Width, 2020-2027
10.3.5 South Korea
10.3.5.1 Market size analysis, By Product, 2020-2027
10.3.5.2 Market size analysis, By Type, 2020-2027
10.3.5.3 Market size analysis, By Spectral Range, 2020-2027
10.3.5.4 Market size analysis, By Price , 2020-2027
10.3.5.5 Market size analysis, By Rack Width, 2020-2027
10.3.6 Rest of Asia-Pacific
10.3.6.1 Market size analysis, By Product, 2020-2027
10.3.6.2 Market size analysis, By Type, 2020-2027
10.3.6.3 Market size analysis, By Spectral Range, 2020-2027
10.3.6.4 Market size analysis, By Price , 2020-2027
10.3.6.5 Market size analysis, By Rack Width, 2020-2027
10.3.7 Research Dive Exclusive Insights
10.3.7.1 Market attractiveness
10.3.7.2 Competition heatmap
10.4 LAMEA
10.4.1 Brazil
10.4.1.1 Market size analysis, By Product, 2020-2027
10.4.1.2 Market size analysis, By Type, 2020-2027
10.4.1.3 Market size analysis, By Spectral Range, 2020-2027
10.4.1.4 Market size analysis, By Price , 2020-2027
10.4.1.5 Market size analysis, By Rack Width, 2020-2027
10.4.2 Saudi Arabia
10.4.2.1 Market size analysis, By Product, 2020-2027
10.4.2.2 Market size analysis, By Type, 2020-2027
10.4.2.3 Market size analysis, By Spectral Range, 2020-2027
10.4.2.4 Market size analysis, By Price , 2020-2027
10.4.2.5 Market size analysis, By Rack Width, 2020-2027
10.4.3 UAE
10.4.3.1 Market size analysis, By Product, 2020-2027
10.4.3.2 Market size analysis, By Type, 2020-2027
10.4.3.3 Market size analysis, By Spectral Range, 2020-2027
10.4.3.4 Market size analysis, By Price , 2020-2027
10.4.3.5 Market size analysis, By Rack Width, 2020-2027
10.4.4 South Africa
10.4.4.1 Market size analysis, By Product, 2020-2027
10.4.4.2 Market size analysis, By Type, 2020-2027
10.4.4.3 Market size analysis, By Spectral Range, 2020-2027
10.4.4.4 Market size analysis, By Price , 2020-2027
10.4.4.5 Market size analysis, By Rack Width, 2020-2027
10.4.5 Rest of LAMEA
10.4.5.1 Market size analysis, By Product, 2020-2027
10.4.5.2 Market size analysis, By Type, 2020-2027
10.4.5.3 Market size analysis, By Spectral Range, 2020-2027
10.4.5.4 Market size analysis, By Price , 2020-2027
10.4.5.5 Market size analysis, By Rack Width, 2020-2027
10.4.6 Research Dive Exclusive Insights
10.4.6.1 Market attractiveness
10.4.6.2 Competition heatmap
11. Competitive Landscape
11.1 Top winning strategies, 2020-2027
11.1.1 By strategy
11.1.2 By year
11.2 Strategic overview
11.3 Market share analysis, 2020-2027
12. Company Profiles
12.1 Aspect Software (US)
12.1.1 Overview
12.1.2 Business segments
12.1.3 Product portfolio
12.1.4 Financial performance
12.1.5 Recent developments
12.1.6 SWOT analysis
12.2 Avaya (US)
12.2.1 Overview
12.2.2 Business segments
12.2.3 Product portfolio
12.2.4 Financial performance
12.2.5 Recent developments
12.2.6 SWOT analysis
12.3 Calabrio (US)
12.3.1 Overview
12.3.2 Business segments
12.3.3 Product portfolio
12.3.4 Financial performance
12.3.5 Recent developments
12.3.6 SWOT analysis
12.4 Genesys (US)
12.4.1 Overview
12.4.2 Business segments
12.4.3 Product portfolio
12.4.4 Financial performance
12.4.5 Recent developments
12.4.6 SWOT analysis
12.5 IBM (US)
12.5.1 Overview
12.5.2 Business segments
12.5.3 Product portfolio
12.5.4 Financial performance
12.5.5 Recent developments
12.5.6 SWOT analysis
12.6 Microsoft (US)
12.6.1 Overview
12.6.2 Business segments
12.6.3 Product portfolio
12.6.4 Financial performance
12.6.5 Recent developments
12.6.6 SWOT analysis
12.7 NICE Systems (Israel)
12.7.1 Overview
12.7.2 Business segments
12.7.3 Product portfolio
12.7.4 Financial performance
12.7.5 Recent developments
12.7.6 SWOT analysis
12.8 Nuance Communications (US)
12.8.1 Overview
12.8.2 Business segments
12.8.3 Product portfolio
12.8.4 Financial performance
12.8.5 Recent developments
12.8.6 SWOT analysis
12.9 OpenText (Canada)
12.9.1 Overview
12.9.2 Business segments
12.9.3 Product portfolio
12.9.4 Financial performance
12.9.5 Recent developments
12.9.6 SWOT analysis
12.10 Oracle (US)
12.10.1 Overview
12.10.2 Business segments
12.10.3 Product portfolio
12.10.4 Financial performance
12.10.5 Recent developments
12.10.6 SWOT analysis
12.11 Pegasystems (US)
12.11.1 Overview
12.11.2 Business segments
12.11.3 Product portfolio
12.11.4 Financial performance
12.11.5 Recent developments
12.11.6 SWOT analysis
12.12 Pitney Bowes (US)
12.12.1 Overview
12.12.2 Business segments
12.12.3 Product portfolio
12.12.4 Financial performance
12.12.5 Recent developments
12.12.6 SWOT analysis
12.13 Salesforce (US)
12.13.1 Overview
12.13.2 Business segments
12.13.3 Product portfolio
12.13.4 Financial performance
12.13.5 Recent developments
12.13.6 SWOT analysis
12.14 SAP (Germany)
12.14.1 Overview
12.14.2 Business segments
12.14.3 Product portfolio
12.14.4 Financial performance
12.14.5 Recent developments
12.14.6 SWOT analysis
12.15 ServiceNow (US)
12.15.1 Overview
12.15.2 Business segments
12.15.3 Product portfolio
12.15.4 Financial performance
12.15.5 Recent developments
12.15.6 SWOT analysis
12.16 Verint Systems (US)
12.16.1 Overview
12.16.2 Business segments
12.16.3 Product portfolio
12.16.4 Financial performance
12.16.5 Recent developments
12.16.6 SWOT analysis
12.17 Zendesk (US)
12.17.1 Overview
12.17.2 Business segments
12.17.3 Product portfolio
12.17.4 Financial performance
12.17.5 Recent developments
12.17.6 SWOT analysis
12.18 eGain Corporation (US)
12.18.1 Overview
12.18.2 Business segments
12.18.3 Product portfolio
12.18.4 Financial performance
12.18.5 Recent developments
12.18.6 SWOT analysis
12.19 BPMonline (US)
12.19.1 Overview
12.19.2 Business segments
12.19.3 Product portfolio
12.19.4 Financial performance
12.19.5 Recent developments
12.19.6 SWOT analysis
12.20 CRMnext (India)
12.20.1 Overview
12.20.2 Business segments
12.20.3 Product portfolio
12.20.4 Financial performance
12.20.5 Recent developments
12.20.6 SWOT analysis
12.21 Eptica (France)
12.21.1 Overview
12.21.2 Business segments
12.21.3 Product portfolio
12.21.4 Financial performance
12.21.5 Recent developments
12.21.6 SWOT analysis
12.22 Freshworks (US)
12.22.1 Overview
12.22.2 Business segments
12.22.3 Product portfolio
12.22.4 Financial performance
12.22.5 Recent developments
12.22.6 SWOT analysis
12.23 IFS-mplsystems (UK)
12.23.1 Overview
12.23.2 Business segments
12.23.3 Product portfolio
12.23.4 Financial performance
12.23.5 Recent developments
12.23.6 SWOT analysis
12.24 Lithium Technologies (US)
12.24.1 Overview
12.24.2 Business segments
12.24.3 Product portfolio
12.24.4 Financial performance
12.24.5 Recent developments
12.24.6 SWOT analysis
12.25 and SugarCRM (US).
12.25.1 Overview
12.25.2 Business segments
12.25.3 Product portfolio
12.25.4 Financial performance
12.25.5 Recent developments
12.25.6 SWOT analysis
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