Cloud-Based Contact Center Market Report
RA05594
Cloud-Based Contact Center Market, by End Use Vertical (BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others), Organization Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises), Component (Solutions, Services), Deployment Mode (Private, Public): Global Opportunity Analysis and Industry Forecast, 2020-2027
The global cloud-based contact center market is estimated to surpass $58,045.8 million by 2027, exhibiting a CAGR of 25.1% from 2020 to 2027.
OFFERINGS OF THE REPORT
The report offers a clear view of the present scenario and future growth of the global cloud-based contact center market. The report delivers an exclusive analysis of global cloud-based contact center market by studying several factors of the market such as key segments, market dynamics, regional market circumstances, investment suitability, and foremost players operating in the market. Moreover, the report offers sharp insights into present and prospective trends & developments in the market.
Moreover, the report articulates key opportunities and factors fueling the market growth. The limitations and threatening factors that have the possibility to impede the market growth are described in the report.
The report reveals statistics by mentioning the predicted market size and forecast by assessing every segment of the global cloud-based contact center market. Regional market analysis of these segments is also provided in the report. The report segments the global cloud-based contact center market into four main geographical territories including Asia-Pacific, Europe, North America, and LAMEA. These regions are further sub-divided to offer an exhaustive update of the cloud-based contact center market across the respective regions.
In addition to these insights, the profiles of top players active in the global cloud-based contact center market are articulated in the report. An exhaustive summary of 10 foremost players functioning in the global cloud-based contact center market is delivered to comprehend their position and footmark in the market. The report also provides insights into some of the most recent advancements of the industry.
The report highlights various data points such as short summary of the company, chief company executives, company’s financial status and proceeds, key business strategies executed by company, advanced developments or initiatives taken by company to thrust their position and grasp a remarkable position in the global cloud-based contact center market. Moreover. Porter’s five forces analysis that explains the bargaining power of consumers and suppliers, competitive landscape, threats of new players, and development of substitutes in the market is also mentioned in the report.
KEY TAKEWAYS FROM THE REPORT
- The report offers the market statistics for the period from 2019 to 2027
- This report delivers inventions, trends, and innovative developments along with an exhaustive quantitative analysis of the cloud-based contact center market during the period of forecast
- The prevailing and forthcoming investment opportunities along with the strategic assessment of the global cloud-based contact center market growth is delivered
- The market size and forecasts are derived by scrutinizing market boomers and restraints, and key developments in the cloud-based contact center market
- Insights into foremost market players, Porter’s Five Analysis, and top winning business strategies is provided
- Growth tactics and initiatives taken by the top market players are outlined to understand the competitive scenario and strength of the market
KEY MARKET SEGMENTS
The report segments the global market into end use vertical ,organization size ,component ,deployment mode and region. (Varies depending on market)
- End Use Vertical: BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others
- Organization Size: Small and Medium-sized Enterprises (SMEs), Large Enterprises
- Component: Solutions, Services
- Deployment Mode: Private, Public
Region,
- North America
- U.S.
- Canada
- Mexico
- Europe
- Germany
- UK
- France
- Spain
- Italy
- Rest of Europe
- Asia-Pacific
- Japan
- China
- India
- Australia
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Brazil
- Argentina
- Saudi Arabia
- South Africa
- UAE
- Rest of LAMEA
KEY PLAYERS AND BUSINESS STRATEGIES
The leading players of the global cloud-based contact center market are included in the report. They are Servetel, Avaya, Enghouse Interactive, Evolve IP. The report summarizes the business overview including financial and annual performance, newest strategic plans & developments, product range, and SWOT analysis of all the players mentioned in the report.
1. NICE
2. Genesys
3. Five9
4. Vonage
5. Talkdesk
6. 8x8
7. Cisco
8. Avaya
9. Serenova
10. Content Guru
11. Aspect Software
12. RingCentral
13. Enghouse Interactive
14. 3CLogic
15. Ameyo
16. Twilio
17. Vocalcom
18. Evolve IP
19. Pypestream
20. TechSee
21. Sentiment Machines
22. AirCall
23. Nubitel
24. JustCall
25. Dialer360
26. Servetel
27. NeoDove
28. Rulai
RESEARCH METHODOLOGY
The research report is drafted by in-house research analysts who sincerely examine the market scenario and form predictions. The market forecasts specified in the report have been derived using proven research approaches and analytical models & tools. The use of such pioneering and effective tools helps market analysts in analyzing, filtering, and providing highly precise statistics and estimates. The report provides an extensive research and analysis backed with factual data obtained from various interviews with market players, reliable and renowned sources of data, and regional intelligence. The insights delivered in the report can help stakeholders in understanding investment suitability and market players to seize opportunities for partnerships, investments, and advancements in the global market.
The research report is formulated by collecting different information, news, and statistics about the cloud-based contact center market. For instance, detailed interviews and discussions with veteran market players and stakeholders, including upstream and downstream members have been conducted to obtain reliable and realistic data. Even though primary research forms the crucial part of the research report, secondary research plays a significant role in backing the research outcomes. Nearly 5,900 product type literatures, business magazines, company annual reports, and other such significant documents of leading market players have been considered and studied for thorough understanding of the market scenario. In addition, truthful industry bulletins, medical newsletters, trade associations’ journals, and government websites have been explored for tracking down high-value market insights.
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1. RESEARCH METHODOLOGY
1.1. Desk Research
1.2. Real time insights and validation
1.3. Forecast model
1.4. Assumptions and forecast parameters
1.5. Market size estimation
1.5.1. Top-down approach
1.5.2. Bottom-up approach
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2. REPORT SCOPE
2.1. Market definition
2.2. Key objectives of the study
2.3. Report overview
2.4. Market segmentation
2.5. Overview of the impact of COVID-19 on Global Cloud-Based Contact Center Market
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3. EXECUTIVE SUMMARY
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4. MARKET OVERVIEW
4.1. Introduction
4.2. Growth impact forces
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.3. Market value chain analysis
4.3.1. List of raw material suppliers
4.3.2. List of manufacturers
4.3.3. List of distributors
4.4. Innovation & sustainability matrices
4.4.1. Technology matrix
4.4.2. Regulatory matrix
4.5. Porter’s five forces analysis
4.5.1. Bargaining power of suppliers
4.5.2. Bargaining power of consumers
4.5.3. Threat of substitutes
4.5.4. Threat of new entrants
4.5.5. Competitive rivalry intensity
4.6. PESTLE analysis
4.6.1. Political
4.6.2. Economical
4.6.3. Social
4.6.4. Technological
4.6.5. Environmental
4.7. Impact of COVID-19 on Cloud-Based Contact Center Market
4.7.1. Pre-covid market scenario
4.7.2. Post-covid market scenario
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5. Cloud-Based Contact Center Market, By Type
5.1. Overview
5.2 BFSI
5.2.1 Definition, key trends, growth factors, and opportunities
5.2.2 Market size analysis, by region, 2020-2027
5.2.3 Market share analysis, by country, 2020-2027
5.3 Telecommunications
5.3.1 Definition, key trends, growth factors, and opportunities
5.3.2 Market size analysis, by region, 2020-2027
5.3.3 Market share analysis, by country, 2020-2027
5.4 IT and ITeS
5.4.1 Definition, key trends, growth factors, and opportunities
5.4.2 Market size analysis, by region, 2020-2027
5.4.3 Market share analysis, by country, 2020-2027
5.5 Government and Public Sector
5.5.1 Definition, key trends, growth factors, and opportunities
5.5.2 Market size analysis, by region, 2020-2027
5.5.3 Market share analysis, by country, 2020-2027
5.6 Retail and Consumer Goods
5.6.1 Definition, key trends, growth factors, and opportunities
5.6.2 Market size analysis, by region, 2020-2027
5.6.3 Market share analysis, by country, 2020-2027
5.7 Manufacturing
5.7.1 Definition, key trends, growth factors, and opportunities
5.7.2 Market size analysis, by region, 2020-2027
5.7.3 Market share analysis, by country, 2020-2027
5.8 Energy and Utilities
5.8.1 Definition, key trends, growth factors, and opportunities
5.8.2 Market size analysis, by region, 2020-2027
5.8.3 Market share analysis, by country, 2020-2027
5.9 Media and Entertainment
5.9.1 Definition, key trends, growth factors, and opportunities
5.9.2 Market size analysis, by region, 2020-2027
5.9.3 Market share analysis, by country, 2020-2027
5.10 Healthcare and Life Sciences
5.10.1 Definition, key trends, growth factors, and opportunities
5.10.2 Market size analysis, by region, 2020-2027
5.10.3 Market share analysis, by country, 2020-2027
5.11 Others
5.11.1 Definition, key trends, growth factors, and opportunities
5.11.2 Market size analysis, by region, 2020-2027
5.11.3 Market share analysis, by country, 2020-2027
5.12 Research Dive Exclusive Insights
5.12.1 Market attractiveness
5.12.2 Competition heatmap
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6. Cloud-Based Contact Center Market, By Deployment
6.1. Overview
6.2 Small and Medium-sized Enterprises (SMEs)
6.2.1 Definition, key trends, growth factors, and opportunities
6.2.2 Market size analysis, by region, 2020-2027
6.2.3 Market share analysis, by country, 2020-2027
6.3 Large Enterprises
6.3.1 Definition, key trends, growth factors, and opportunities
6.3.2 Market size analysis, by region, 2020-2027
6.3.3 Market share analysis, by country, 2020-2027
6.4 Research Dive Exclusive Insights
6.4.1 Market attractiveness
6.4.2 Competition heatmap
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7. Cloud-Based Contact Center Market, By Application
7.1. Overview
7.2 Solutions
7.2.1 Definition, key trends, growth factors, and opportunities
7.2.2 Market size analysis, by region, 2020-2027
7.2.3 Market share analysis, by country, 2020-2027
7.3 Services
7.3.1 Definition, key trends, growth factors, and opportunities
7.3.2 Market size analysis, by region, 2020-2027
7.3.3 Market share analysis, by country, 2020-2027
7.4 Research Dive Exclusive Insights
7.4.1 Market attractiveness
7.4.2 Competition heatmap
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8. Cloud-Based Contact Center Market, By Vertical
8.1. Overview
8.2 Private
8.2.1 Definition, key trends, growth factors, and opportunities
8.2.2 Market size analysis, by region, 2020-2027
8.2.3 Market share analysis, by country, 2020-2027
8.3 Public
8.3.1 Definition, key trends, growth factors, and opportunities
8.3.2 Market size analysis, by region, 2020-2027
8.3.3 Market share analysis, by country, 2020-2027
8.4 Research Dive Exclusive Insights
8.4.1 Market attractiveness
8.4.2 Competition heatmap
9. Cloud-Based Contact Center Market, By Region
9.1 North America
9.1.1 U.S
9.1.1.1 Market size analysis, By Type, 2020-2027
9.1.1.2 Market size analysis, By Deployment, 2020-2027
9.1.1.3 Market size analysis, By Application, 2020-2027
9.1.1.4 Market size analysis, By Vertical, 2020-2027
9.1.2 Canada
9.1.2.1 Market size analysis, By Type, 2020-2027
9.1.2.2 Market size analysis, By Deployment, 2020-2027
9.1.2.3 Market size analysis, By Application, 2020-2027
9.1.2.4 Market size analysis, By Vertical, 2020-2027
9.1.3 Mexico
9.1.3.1 Market size analysis, By Type, 2020-2027
9.1.3.2 Market size analysis, By Deployment, 2020-2027
9.1.3.3 Market size analysis, By Application, 2020-2027
9.1.3.4 Market size analysis, By Vertical, 2020-2027
9.1.4 Research Dive Exclusive Insights
9.1.4.1 Market attractiveness
9.1.4.2 Competition heatmap
9.2 Europe
9.2.1 Germany
9.2.1.1 Market size analysis, By Type, 2020-2027
9.2.1.2 Market size analysis, By Deployment, 2020-2027
9.2.1.3 Market size analysis, By Application, 2020-2027
9.2.1.4 Market size analysis, By Vertical, 2020-2027
9.2.2 UK
9.2.2.1 Market size analysis, By Type, 2020-2027
9.2.2.2 Market size analysis, By Deployment, 2020-2027
9.2.2.3 Market size analysis, By Application, 2020-2027
9.2.2.4 Market size analysis, By Vertical, 2020-2027
9.2.3 France
9.2.3.1 Market size analysis, By Type, 2020-2027
9.2.3.2 Market size analysis, By Deployment, 2020-2027
9.2.3.3 Market size analysis, By Application, 2020-2027
9.2.3.4 Market size analysis, By Vertical, 2020-2027
9.2.4 Spain
9.2.4.1 Market size analysis, By Type, 2020-2027
9.2.4.2 Market size analysis, By Deployment, 2020-2027
9.2.4.3 Market size analysis, By Application, 2020-2027
9.2.4.4 Market size analysis, By Vertical, 2020-2027
9.2.5 Italy
9.2.5.1 Market size analysis, By Type, 2020-2027
9.2.5.2 Market size analysis, By Deployment, 2020-2027
9.2.5.3 Market size analysis, By Application, 2020-2027
9.2.5.4 Market size analysis, By Vertical, 2020-2027
9.2.6 Rest of Europe
9.2.6.1 Market size analysis, By Type, 2020-2027
9.2.6.2 Market size analysis, By Deployment, 2020-2027
9.2.6.3 Market size analysis, By Application, 2020-2027
9.2.6.4 Market size analysis, By Vertical, 2020-2027
9.2.7 Research Dive Exclusive Insights
9.2.7.1 Market attractiveness
9.2.7.2 Competition heatmap
9.3 Asia-Pacific
9.3.1 China
9.3.1.1 Market size analysis, By Type, 2020-2027
9.3.1.2 Market size analysis, By Deployment, 2020-2027
9.3.1.3 Market size analysis, By Application, 2020-2027
9.3.1.4 Market size analysis, By Vertical, 2020-2027
9.3.2 Japan
9.3.2.1 Market size analysis, By Type, 2020-2027
9.3.2.2 Market size analysis, By Deployment, 2020-2027
9.3.2.3 Market size analysis, By Application, 2020-2027
9.3.2.4 Market size analysis, By Vertical, 2020-2027
9.3.3 India
9.3.3.1 Market size analysis, By Type, 2020-2027
9.3.3.2 Market size analysis, By Deployment, 2020-2027
9.3.3.3 Market size analysis, By Application, 2020-2027
9.3.3.4 Market size analysis, By Vertical, 2020-2027
9.3.4 Australia
9.3.4.1 Market size analysis, By Type, 2020-2027
9.3.4.2 Market size analysis, By Deployment, 2020-2027
9.3.4.3 Market size analysis, By Application, 2020-2027
9.3.4.4 Market size analysis, By Vertical, 2020-2027
9.3.5 South Korea
9.3.5.1 Market size analysis, By Type, 2020-2027
9.3.5.2 Market size analysis, By Deployment, 2020-2027
9.3.5.3 Market size analysis, By Application, 2020-2027
9.3.5.4 Market size analysis, By Vertical, 2020-2027
9.3.6 Rest of Asia-Pacific
9.3.6.1 Market size analysis, By Type, 2020-2027
9.3.6.2 Market size analysis, By Deployment, 2020-2027
9.3.6.3 Market size analysis, By Application, 2020-2027
9.3.6.4 Market size analysis, By Vertical, 2020-2027
9.3.7 Research Dive Exclusive Insights
9.3.7.1 Market attractiveness
9.3.7.2 Competition heatmap
9.4 LAMEA
9.4.1 Brazil
9.4.1.1 Market size analysis, By Type, 2020-2027
9.4.1.2 Market size analysis, By Deployment, 2020-2027
9.4.1.3 Market size analysis, By Application, 2020-2027
9.4.1.4 Market size analysis, By Vertical, 2020-2027
9.4.2 Saudi Arabia
9.4.2.1 Market size analysis, By Type, 2020-2027
9.4.2.2 Market size analysis, By Deployment, 2020-2027
9.4.2.3 Market size analysis, By Application, 2020-2027
9.4.2.4 Market size analysis, By Vertical, 2020-2027
9.4.3 UAE
9.4.3.1 Market size analysis, By Type, 2020-2027
9.4.3.2 Market size analysis, By Deployment, 2020-2027
9.4.3.3 Market size analysis, By Application, 2020-2027
9.4.3.4 Market size analysis, By Vertical, 2020-2027
9.4.4 South Africa
9.4.4.1 Market size analysis, By Type, 2020-2027
9.4.4.2 Market size analysis, By Deployment, 2020-2027
9.4.4.3 Market size analysis, By Application, 2020-2027
9.4.4.4 Market size analysis, By Vertical, 2020-2027
9.4.5 Rest of LAMEA
9.4.5.1 Market size analysis, By Type, 2020-2027
9.4.5.2 Market size analysis, By Deployment, 2020-2027
9.4.5.3 Market size analysis, By Application, 2020-2027
9.4.5.4 Market size analysis, By Vertical, 2020-2027
9.4.6 Research Dive Exclusive Insights
9.4.6.1 Market attractiveness
9.4.6.2 Competition heatmap
10. Competitive Landscape
10.1 Top winning strategies, 2020-2027
10.1.1 By strategy
10.1.2 By year
10.2 Strategic overview
10.3 Market share analysis, 2020-2027
11. Company Profiles
11.1 NICE
11.1.1 Overview
11.1.2 Business segments
11.1.3 Product portfolio
11.1.4 Financial performance
11.1.5 Recent developments
11.1.6 SWOT analysis
11.2 Genesys
11.2.1 Overview
11.2.2 Business segments
11.2.3 Product portfolio
11.2.4 Financial performance
11.2.5 Recent developments
11.2.6 SWOT analysis
11.3 Five9
11.3.1 Overview
11.3.2 Business segments
11.3.3 Product portfolio
11.3.4 Financial performance
11.3.5 Recent developments
11.3.6 SWOT analysis
11.4 Vonage
11.4.1 Overview
11.4.2 Business segments
11.4.3 Product portfolio
11.4.4 Financial performance
11.4.5 Recent developments
11.4.6 SWOT analysis
11.5 Talkdesk
11.5.1 Overview
11.5.2 Business segments
11.5.3 Product portfolio
11.5.4 Financial performance
11.5.5 Recent developments
11.5.6 SWOT analysis
11.6 8x8
11.6.1 Overview
11.6.2 Business segments
11.6.3 Product portfolio
11.6.4 Financial performance
11.6.5 Recent developments
11.6.6 SWOT analysis
11.7 Cisco
11.7.1 Overview
11.7.2 Business segments
11.7.3 Product portfolio
11.7.4 Financial performance
11.7.5 Recent developments
11.7.6 SWOT analysis
11.8 Avaya
11.8.1 Overview
11.8.2 Business segments
11.8.3 Product portfolio
11.8.4 Financial performance
11.8.5 Recent developments
11.8.6 SWOT analysis
11.9 Serenova
11.9.1 Overview
11.9.2 Business segments
11.9.3 Product portfolio
11.9.4 Financial performance
11.9.5 Recent developments
11.9.6 SWOT analysis
11.10 Content Guru
11.10.1 Overview
11.10.2 Business segments
11.10.3 Product portfolio
11.10.4 Financial performance
11.10.5 Recent developments
11.10.6 SWOT analysis
11.11 Aspect Software
11.11.1 Overview
11.11.2 Business segments
11.11.3 Product portfolio
11.11.4 Financial performance
11.11.5 Recent developments
11.11.6 SWOT analysis
11.12 RingCentral
11.12.1 Overview
11.12.2 Business segments
11.12.3 Product portfolio
11.12.4 Financial performance
11.12.5 Recent developments
11.12.6 SWOT analysis
11.13 Enghouse Interactive
11.13.1 Overview
11.13.2 Business segments
11.13.3 Product portfolio
11.13.4 Financial performance
11.13.5 Recent developments
11.13.6 SWOT analysis
11.14 3CLogic
11.14.1 Overview
11.14.2 Business segments
11.14.3 Product portfolio
11.14.4 Financial performance
11.14.5 Recent developments
11.14.6 SWOT analysis
11.15 Ameyo
11.15.1 Overview
11.15.2 Business segments
11.15.3 Product portfolio
11.15.4 Financial performance
11.15.5 Recent developments
11.15.6 SWOT analysis
11.16 Twilio
11.16.1 Overview
11.16.2 Business segments
11.16.3 Product portfolio
11.16.4 Financial performance
11.16.5 Recent developments
11.16.6 SWOT analysis
11.17 Vocalcom
11.17.1 Overview
11.17.2 Business segments
11.17.3 Product portfolio
11.17.4 Financial performance
11.17.5 Recent developments
11.17.6 SWOT analysis
11.18 Evolve IP
11.18.1 Overview
11.18.2 Business segments
11.18.3 Product portfolio
11.18.4 Financial performance
11.18.5 Recent developments
11.18.6 SWOT analysis
11.19 Pypestream
11.19.1 Overview
11.19.2 Business segments
11.19.3 Product portfolio
11.19.4 Financial performance
11.19.5 Recent developments
11.19.6 SWOT analysis
11.20 TechSee
11.20.1 Overview
11.20.2 Business segments
11.20.3 Product portfolio
11.20.4 Financial performance
11.20.5 Recent developments
11.20.6 SWOT analysis
11.21 Sentiment Machines
11.21.1 Overview
11.21.2 Business segments
11.21.3 Product portfolio
11.21.4 Financial performance
11.21.5 Recent developments
11.21.6 SWOT analysis
11.22 AirCall
11.22.1 Overview
11.22.2 Business segments
11.22.3 Product portfolio
11.22.4 Financial performance
11.22.5 Recent developments
11.22.6 SWOT analysis
11.23 Nubitel
11.23.1 Overview
11.23.2 Business segments
11.23.3 Product portfolio
11.23.4 Financial performance
11.23.5 Recent developments
11.23.6 SWOT analysis
11.24 JustCall
11.24.1 Overview
11.24.2 Business segments
11.24.3 Product portfolio
11.24.4 Financial performance
11.24.5 Recent developments
11.24.6 SWOT analysis
11.25 Dialer360
11.25.1 Overview
11.25.2 Business segments
11.25.3 Product portfolio
11.25.4 Financial performance
11.25.5 Recent developments
11.25.6 SWOT analysis
11.26 Servetel
11.26.1 Overview
11.26.2 Business segments
11.26.3 Product portfolio
11.26.4 Financial performance
11.26.5 Recent developments
11.26.6 SWOT analysis
11.27 NeoDove
11.27.1 Overview
11.27.2 Business segments
11.27.3 Product portfolio
11.27.4 Financial performance
11.27.5 Recent developments
11.27.6 SWOT analysis
11.28 Rulai
11.28.1 Overview
11.28.2 Business segments
11.28.3 Product portfolio
11.28.4 Financial performance
11.28.5 Recent developments
11.28.6 SWOT analysis
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